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Shipping & Returns
Shipping Information
How to return
Returns Address
Distance Selling Regulations
Faulty or Wrong Item or part of order is missing
Damaged Delivery
Exchange In-Store
Return Postage

Shipping Information

Please see our chart for all postal and shipping charges, both UK and International, together with carriers used, delivery schedules and prices.

Most goods we aim to process same day, but due to any circumstances that arise beyond our control, any delay should be no longer 1-3 days. We will notify you of this.

We ship all goods Monday – Friday (working week) and some orders will be sent Saturday morning. We use Interlink Express as our carriers and shipping (after it leaves us) is next day between 8am to 3pm We need your mobile Number as we use a service with Interlink whereby they will text you the approximate delivery time for your parcel and if inconvenient you can re arrange direct with them by text.. Please note all public holidays and bank holidays are excluded from the above timescales.

All deliveries must be signed for. If you are not in when your parcel is delivered, the carrier will leave a card stating that the delivery has been attempted. The card will also leave instructions as to what has happened to your package. Should any item be returned to us as a result of failed delivery, you will be charged for added delivery charges.

Expensive or heavier items will be sent by special delivery method or via a courier at no extra charge. We will contact you to arrange this.

SHIPPING RATES : UK
UK Orders over £100 free of charge
WeightRateDeliveryCarrier
0 to 1 kg£5.00Next Day by 3pm Interlink Express
1.1 to 5 kg£6.00
5.1 to 10 kg£8.00
SHIPPING RATES : EUROPE
WeightRateDeliveryCarrier
0 to 1 kg£9.502 to 5 daysPost Office
1.1 to 1.5 kg£11.50
1.51 to 2 kg£15.00
SHIPPING RATES : REST OF THE WORLD
WeightRateDeliveryCarrier
0 to 1 kg£13.007 to 14 daysPost Office
1.1 to 1.5 kg£17.00
1.51 to 2 kg£20.00

If you are not completely satisfied with your purchase, you may return products within 14 days of receipt. A copy of your order documentation must be enclosed. This will enable us to deal more swiftly with your return.

How to return

Contact us by e-mail at returns@jingoclothing.com to tell us that you wish to return a product, quoting your name, address and order reference number, and reason for return. We will issue a returns authorisation number (RAN) and e-mail you the details. The RAN must be written on the copy order returned with your product. Please do not return any items without a valid RAN.

Goods must be in their original condition, complete with original packaging, swing tags, price tags and barcodes (please also see section - Trying On Garments). No goods must have been used. We cannot accept back any items that have been noticeable worn, used, washed, tumble dried, ironed or damaged in any way.

Any delivery costs incurred in returning unwanted items are the responsibility of the customer. We recommend that you send by recorded delivery (and insure for the full value and against loss or damage) so that a member of our staff has to sign for the parcel when we receive it back. We cannot take any responsibility for any returned goods while they are in the postal system or until a member of Jingoclothing.com staff has signed for receipt of the delivery.

Delivery charges are not refundable unless you have received a faulty or wrong item.

Products of high value should always be fully insured for your protection.

Upon examination a full refund will be issued to the value of the product. Please allow 2 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive an e-mail from us confirming this. The e-mail will be sent to the address used for your order confirmation e-mail. After receiving this e-mail please allow for a further 5-10 working days for the refund to be credited to your account. This timeframe is dictated by your bank or card issuer and is outside of our control.

Your refund will be credited to the original card which you used to make your original purchase.

If, however, you require a different product, colour, size etc you will need to place a New Order online and return the original for a refund (see section on Need a different product/colour/size).

In all cases within the returns policy above, your statutory rights are not affected.

Returns Address

Returns Department (RAN)
Jingoclothing.com
11 St Peters Street
Hereford
HR1 2LE
United Kingdom

Distance Selling Regulations

We adhere to the UK distance selling regulations; you have a right to cancel your order for any item purchased through our website. This does not apply to any item that had been personalised or specifically made for you.

You may cancel your order if you e-mail us immediately after placing your order, so that we do not process or dispatch any goods.

You may return products within 14 days of receipt if you are not completely satisfied. Your statutory rights are not affected.

Faulty or Wrong Item or part of order is missing

If you receive an item that is faulty, or is not what you originally ordered please e-mail care@jingoclothing.com quoting your order number and your name and address, details of the product and reasons for return. At this point, please also inform us if you require a refund or a replacement. We will e-mail you back with a Returns Authorisation Number (RAN) and advise how to proceed with the return.

If part of your order is missing we will investigate the matter further. Please note that your order will have been processed and checked and packed by a maximum of 2 different staff to ensure human error and mistakes are minimal.

Damaged Delivery

In the event of a damaged delivery, please e-mail care@jingoclothing.com and we will contact you advising how to proceed with the return.

Exchange In-Store

You may exchange non-faulty items for other JingoClothing.com items to the same value in either of our 2 stores within 14 days of receipt.

Any item being exchanged must be accompanied with all swing tags, price tags and barcodes and original packaging along with a copy of your original order.

No refunds can be transacted in store. If a refund is required for unwanted goods, you must follow the returns policy procedure and return to the correct address as listed. Any refund given is linked to a completely separate system than the one operated in the stores.

Return Postage

Any delivery costs incurred in returning unwanted item are the responsibility of the customer. We recommend that you send by insured, recorded delivery. Please also see How To Return section. Delivery charges for items sent to you are non-refundable unless the item is faulty or you have received a wrong item.

Products of high value should always be insured for your protection.

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